Sometimes it's easier to take small, baby steps instead of tackling an entire task. Processed credit card transactions during the checkout process. Some employers won't consider you if you have an out-of-state address. Makes reservations and obtains tickets for … Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Compiled a list of all arrivals and blocked all VIP rooms. Social Media: Living in the day-and-age that we do now, social media plays a big part in our every day lives. Guide the recruiter to the conclusion that you are the best candidate for the concierge job. Here Is a Comprensive List of Phlebotomy Skills to List on Your Resume. From the amount of experience you have to what type of job you're applying for, lots of factors need to be taken into consideration. Objective : To obtain a job in a fast paced environment with the ability to grow in the field. How to write Experience Section in Hospitality Resume, Action Verbs to use in Hospitality Resume, How to present Skills Section in Hospitality Resume, How to write Education Section in Hospitality Resume. The key to this section is keeping it short and sweet while summarizing the resume. Also, be sure to nix any experience outside of the past 10 years. Provided the friendly familiar greeting by explaining and promoting services. This way, you can position yourself in the best way to get hired. Excellent communication skills with a focus on customer service and experience. Skills : Medical Background, CPR Certified, First Aid Certified, Impress Software. Experienced hospitality worker (4+ years) with a BA in Hospitality Management. CSI seeks a Concierge for our client’s Apartment Community. Over 10 Years Of Office Administration, Office Management, 3 Years Of Hospitality Management. Managed all keys to each unit and made sure they were in the appropriate lock box as well as managed all vendors/contractors. The position summary includes serving as a liaison for guests at the hotel and non-hotel services. This is a great time to run wild with those keywords found in the job description. Managed daily yoga class schedule including pre-registrations, check-ins, and childcare enrollment. Skills : CPR Certified, First Aid Certified. Managed all aspects of communication for the Williams Group. If they’re looking for someone with Customer Service, be sure to list it as a skill. Ensured communications between departments . While budget hotels might use technology to take the place of front desk staff, who check guests in and out of the hotel, or in place of a concierge… Skills : Microsoft, Printers, Scheduling, Scanning, Outlook. This is one of the hundreds of front desk security … Make sure that the jobs, experience, and accolades that you do include are relevant to the position you’re applying for. When you're applying for a job you want to keep in mind that any experience you list should be relevant to the position you're applying to. Resume samples for Residential Concierge highlight skills such as property management, networking, problem solving, … Daily Goal Objective – Ensuring all packages are logged in & ready for pick up through building link / all A concierge’s role goes far beyond just greeting hotel guests. If you have multiple advanced degrees, such as Master's or Doctoral degrees, rank them with the highest degrees first. Resume Details. Include the date you graduated, or range of years you attended school, as well as any honors you received and your GPA if it was over 3.4. Provided excellent customer service Operated internal software for guest check-in and check-out. How does this particular position align with your career goals? Achieved positive outcomes from guest queries in a timely and efficient manner. It you are applying for a concierge or front desk manager position, which are more advanced, then you likely have more experience to showcase. View the receptionist resume sample she created below, and download the receptionist resume template in Word. Or at the very least the state you reside in. Skills : Microsoft Office, Club Management Software. Choose the Best Format for Your Front Desk Resume. Studies show that employers only spend about 5-7 seconds looking at a single resume. Now, take a deep breath. Facilitates correspondence with guests. Maintained cleanliness of work area as well as front lounge. Developed a strong relationship with clients by providing exceptional customer service. Headline : To work in a dynamic goal oriented environment where can achieve both corporate and personal growth. They are tasked with answering guest inquiries, directing phone calls, coordinating travel plans, and more. Objective : Experienced forward thinking business professional with an exceptional knowledge of Federal HR processes. Skills : Microsoft Word, Microsoft Excel, Ms Powerpoint, Ms Publisher. Especially considering you have such a short time to impress anyways. Jobs for receptionists are projected to grow by 9% (or 95,500 jobs) from 2016 through 2026, according to the Bureau of Labor Statistics (BLS). Apply online instantly. Assists the guest- regardless of whether inquiries concern in-hotel or off-premises attractions, facilities, services, or activities. Therefore, setting up reservation / agendas of day prior to schedule events. While you only want to include skills you actually have, you might be able to tailor your resume to each job you're applying to by looking at what skills they're looking for and including those on your resume. Communicated well with other staff members to effectively run the shift and ensure service as a top priority. Recommended top dining and entertainment options for guests in the Old Mill District area. Answered the phones for the Williams Group and Practice Director. • Front Desk / Concierge - Served as concierge style services for residents with knowledge of community events, eateries, car services and local attractions. Handled high level of guest interaction, including large groups, convention guests and VIPs. Took messages and sent to appropriate personnel. This is a real resume for a front desk security concierge in Los Angeles, California with experience working for such companies as Star Alliance Security, Swissport Usa, Alpha Omega Group Security. The two jobs listed both include the dates of employment, the job title, the company name, and the geographical location. Provided information to guest regarding city attractions and locations. Maintain and update daily log for recording … Provided a professional and courteous environment for all residents. It is short, and as a jobseeker, your cover letter should be no more than half a page. Work experience is however mandatory. Finding the inspiration to write an awesome resume can be tough. Provided advice for many hospitality amenities such as entertainment, restaurants, taxi services, etc. Assisted guests on daily activities and functions. Maintained a friendly and professional attitude at all times. Walked the property checking all areas ensuring proper operation / safety and reporting all incidents immediately to the Community Manager during the course of  shift. Responsible for Logging, auditing, and delivering packages daily. Service-focused professional and friendly team player with a knack for building productive working relationships. Filed and maintained documents in accordance with confidentiality policy. This free concierge cover letter sample includes numerous details that can be found in any well-written letter. Maximized room occupancy and use up-selling techniques to promote hotel services and facilities. Reported any suspicious activity, and being vigilante of visitors who walk in the building. Maintained inventory and selection of office supplies. Apply to Front Desk Agent, Guest Service Agent, Concierge and more! Offers the ability to multi-task; detailed oriented; with strong computer proficiency, and cooperative spirit. Resolved guest complaints ensuring guest satisfaction. This will give you a sense of accomplishment. Complied with hotel security, fire regulations and all health and safety legislation. Guaranteed positive guests experiences and resolved complaints. High School Diploma. Skilled at learning new concepts quickly working well under pressure; communicating ideas clearly and effectively; and excellent organizational skills. Knows how to provide concise and accurate directions. Headline : Seasoned hospitality professional looking to expand leadership and mentoring opportunities within the operational aspect of the hospitality industry. If you have the space to include it, you should. Skills : Systems Analysis, Project Development, Client Facing, Writing, Technical And Academic. You know your professional summary is on point if you can answer these questions: Not sure which skills are really important? Honed and perfected organizational skills and attention to detail everyday. Objective : Motivated and accomplished Administrative Professional with over 7 years of administrative/client relations experience. Processed guest payments for room charges, food and beverage charges and phone charges. However, the Concierge Resume mentions the following core tasks and duties – welcoming guests on arrival, confirming reservations, providing the needed assistance and information to guests; understanding the client’s needs and offering them personalized services as requested; suggesting activities and other facilities provided by the hotel, arranging events and other travel arrangements for … Directed all correspondence via phone email,fax and social media forums to the software support specialists and technicians. Attended appropriate training courses, when required, and assist with the Night Team's training and development efforts. Difference Between a Concierge and Front Desk Staff. Maintained close communication and relationship with other departments and property management team to ensure seamless service for guests. Assisted the Community Manager in the day-to-day operations of the Condo Association. 2005. 101 Concierge Sheraton jobs available on Indeed.com. The key to this section is keeping it short and sweet while summarizing the resume. Provided customer service to the residence and the community. When you are ready to send your resume to employers, it's important to be aware of the current market conditions for front desk concierges. This is where you might want to refer to the job description of the position you're applying for. Concierges act as the first point of contact between guests and an organization. Provided directions and information about the Disneyland Resort from memory in person and using PBX phone system. View this and more full-time & part-time jobs in … When you're writing about your roles and responsibilities in each position, you'll really want to keep each experience detail-oriented. Created advertisements to increase client participation in sponsored events. With proven experience in processing and filing confidential documents, correspondence communication, administrative assistance. Related Concierge Cover Letters Bellman Cover Letter Sample. Check out our detailed salary information for front desk concierges to learn more. Objective : Highly energetic, outgoing and detail-oriented. You may want to tailor it to fit a specific job description. The experience section for the hospitality concierge resume sample includes the relevant work history starting with the present. Checked in patients-Collected payments-Scheduled appointments-Verified Medicaid/CHIP insurances-Front Office duties. Ensured that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments. The job description is basically an extension of front desk agent duties. Extensive cash handling experience. Many employers will spend time looking over this specific section, so you'll want to make sure you have it filled out accurately. Their role includes: offering information about nearby locations, calling taxis, storing luggage, making travel arrangements and dinner reservations, and running errands for guests. In order to impress in this field you need to be an ace operator at many different logistical and hospitality tasks required to keep hotels running smoothly and guests happy.Of course, it stands to reason that a great concierge resume has to combine all these elements as well as showing off all your enthusiasm and personality. When you're writing your skills section, you should keep this in mind: It can get a little tricky when it comes deciding what to include in your experience section. Built a relationship of trust with all residents and their families/guests. Recruiters and hiring managers are looking at hundreds of resumes. Download PDF. Specialized in guest service, providing guests with information and advice about locations and services inside/ outside the hotel. Front Desk Concierge Resume Preview. The related duties pertaining to the post are listed on the Front Desk Concierge Resume as follows – assisting the guests with inquiries such as in-hotel or off-premises attractions, providing concise and accurate directions; making reservations, obtaining tickets for flights or for special events; obtaining necessary itinerary tickets as needed by the clients; and overseeing all concierge services and operations. While this section may not be the largest section on your resume, it is an important one. Resume Length. With only a few seconds to really impress, you want to make sure the employer knows who you are. Responsible for Building a trusting relationship with all residents in a very professional and friendly manner. Let yours stand out, and try not to sound too boring. They must uphold company culture at all times while making guests feel welcomed and valued. List the name of the institution, degree type and when you're expecting to graduate. That includes what we put on our resumes. Responded to and effectively resolved complex or escalated complaints, field communication and provided world class support. 17,836 Front Desk Concierge jobs available on Indeed.com. Work within the framework of organizational rules. Review and Use these Example Hotel Front Desk Resumes. Greeted and directed guests entering establishment. Being a front desk concierge can be rewarding, but the first step in getting the job is to write a good resume to a potential employer. Andrew.Black@gmail.com. Provided new clients guidance and support by answering questions and providing tours. Ensured an efficient reception experience for guests, including check in/out, and complete audit procedures, as required. ... Top 5 Concierge Skills. Customer Service Financial Transactions Office Administration Schedule Management. Directed the clients calls emails and faxes to the consultants. Assisted new and prospective clients in navigating facility and enrollment experience. Salary can vary based on factors such as location, company, and industry. Generally, it's in a larger font than the rest of the resume. Headline : A dedicated professional with 5+ years combined experience as a customer service professional / medical record management. Be prepared to talk salary. Seeking to provide top-quality human resource analytical support to help meet all company objectives. Strong interest in guest relations contributes to the foremost reason for passion and success. What specific experience or skills make you the perfect fit? Location Address: 2600 Bruce B. Downs Blvd Wesley Chapel, Florida 33544 Managed front desk and provided assistance to guests as needed. Building your own resume can give it a personal touch. Ability to work independently or in a team environment. Created a comfortable and exciting atmosphere to keep guests enjoying their stay. Greeted guest Upon Arrival Assign room keys and collect payment for guest upon arrival. ... You can save your resume and apply to jobs in minutes on LinkedIn. Assisted Director of Sales and Marketing in special projects such as department annual report, booked VIP reservations. Processed group bookings, ensuring accuracy and constant communication with group coordinators to include reservations and billing requirements. If you have the space to include it, you should. Hotel Front Desk Resume (Text Format) Make sure you choose the right resume format to suit your unique experience and life situation. No matter what you want to make sure the resume captures exactly what you can bring to the table, so let's hop to it. Provides pre-arrival support for guests arriving on packages. If you’ve had a lot of jobs, this shouldn’t necessarily be a list of all of them. Handled cash and credit transactions (usual procedure between $200-$900) Update client's medical . Concierge Front Desk - PRN As Needed. Performed concierge services for a 5- star, 114 room hotel. Assembled daily record sheets relevant to resident accounts. Like this concierge resume sample shows, a good resume in this industry is professional but also lively. One major difference between a budget hotel and an upscale luxurious hotel is the amount of staff the hotel employs. You may also see Project Manager Resume Template. Everything that goes into creating a perfect resume can take hours, days, even weeks. Summary : Energetic, ambitious, individual who has developed a mature and responsible approach to accomplishing tasks. I’m sending my candidacy to be considered for this position. The related duties pertaining to the post are listed on the Front Desk Concierge Resume as follows – assisting the guests with inquiries such as in-hotel or off-premises attractions, providing concise and accurate directions; making reservations, obtaining tickets for flights or for special events; obtaining necessary itinerary tickets as needed by the clients; and overseeing all concierge services and … It’s actually very simple. Julie Zhang, B.A. In your education section, there are certain things you'll want to highlight, including: Did your resume land you an interview? Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability. If it's been longer than 5 years since you graduated, then it's okay to move your education section down below your professional experience. Detailed communication to all departments concerning client's requirements and preferences. Summary : Seeking to apply experience and education towards a position where skills and past successes will enable to meet new challenges. The following are two resume examples for a hotel front desk position one for a candidate who has worked for hotels before, and one for a recent college graduate who does not have experience in the hospitality industry. Helped build catering sales in a Panera Bread Corporate store. Working as a successful Conciergerequires numerous skills such as client needs assessment, customer satisfaction evaluation, service orientation, and clerical proficiency. If you're going to include your LinkedIn profile, which is highly recommended, you'll want to update the profile so it has relevant information. Handles multiple responsibilities simultaneously while providing exceptional customer service. Maintained daily memo log and read each day. Front Desk/Junior Counselor Provide administrative support to CEO and Chairperson requiring detailed typing, record keeping, phone reception, public inquiries, and data entry. Address: If you're applying to a local area, it's a good idea to put your complete address here. However, if you're applying out-of-state, you may want to leave out your home address. Concierge Front Desk - PRN As Needed Spectrum Retirement Communities, LLC. If you can, include numbers to show how great you were in that position. Maintained and established positive and uplifting lasting relationships with loyal guest. Related Concierge Resumes Hilton Front Desk Resume Sample. Determined, forecasted and set quotes for internet and connectivity services for clients in the hotel. A summary outlines the most impressive parts of your resume for easy recall by your potential employer, while also serving to fill in personal qualities that may not appear elsewhere on the page. Please avoid restating the information on your resume, and open and close the letter with strong statements. Use this example to create your new resume. Summary for a Concierge Resume The resume summary replaces the out-of-date resume objective. Only list hard skills; soft skills are hard to, Highlight your most impressive skills or achievements. Free Front Desk Concierge Resume Download Available for Download in PDF Format. With that being said, the first thing we'll tackle is your contact information. What to Include in a Concierge Cover Letter. We found that the most common skill amongst these resumes was customer service. Or maybe you're having a hard time deciding what job experiences to include. Worked as a part of the curbside team to greet and check in VIPs and executive guests. Printed daily reservation and cancellation reports. If you haven't started your job search just yet, then you might find looking at other front desk concierges resumes helpful. Demonstrated a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties. This is one of those things that you can take it or leave it. Not every Front Desk Concierge resume includes a professional summary, but that's generally because this section is overlooked by resume writers. Seeking to contribute to and grow with a dynamic, progressive and innovative organization. Followed all property rules and regulations for building security. Assigns duties and instructs all Front Desk, Concierge, Lobby, and PBX personnel in the details of their daily assignments Provides transition and oversight to all Guest Experience Managers. You really want the focus to be on your experience at this point. Summary : Customer Services with 10 plus years of experience creating and maintaining positive relationships. Managed group food and beverage through banquet event orders (BEOs) and rooming accommodations through rooming lists. There is a notable difference between a resume that gives walls of text and one that arranges wording and design in a way that draws readers in. A successful resume sample for Concierge highlights good communication and interpersonal skills, organization, attention to details, customer service orientation and the ability to lift weights. Valet Driver Cover Letter Example. Hired by; Valet Driver Resume Sample. Here's how Front Office is used in Concierge/Receptionist jobs: Helped hostess marketing events Managed front office by directing all calls and walk ins. Ensured 100% customer satisfaction and secured client loyalty through excellent communications and service delivery. Logged in all visitors, vendors and contract delivery personnel. Assist customer service agents with company policies, procedures and escalated situations with customers. Delivered packages to residents and made sure the property was clean of any spills, and trash. Answered phones and operate a switchboard; route calls to specific people and answer inquiries about company. Skills : Microsoft Word, Excel, Access, PHPStorm, Dreamweaver CS6. Especially considering you have such a short time to impress anyways. Even When You Don't Have Any, How To Answer "What Are Your Salary Requirements", 3 Tips For Adding Strong Verbs To Your Resume, 3 Tips For Deciding If Resume Buzzwords Are Worth It, Read More Tips For Listing Skills On Your Resume. Facilitated VIP treatment for frequent guests with information supplied to department management. Helped the communication barrier between my American and Hispanic co-workers by speaking conversational-level Spanish when needed. Developed rapport with customers and generated repeat business through friendly. Apply for a Spectrum Retirement Communities Front Desk Concierge - Part Time job in Powel, OH. 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