Are you kidding me? I ordered my glasses from eyebuydirect.com on 12/17/2010 they say that it takes 10-14 days... Wrong! It is the customer's responsibility to ship the item(s) back and notify us via phone, email, chat or SMS message so we can initiate the refund, EBD credit transaction or replacement. It has been almost half a year waiting. If you're skeptical about buying eyewear online, note that you can return your glasses for a full refund or exchange within 14 days if you're not happy with how they look or feel. Do not buy from eyebuydirect.com they will rip you off! GIVE ME MY MONEY. Do you agree with Eyebuydirect’s star rating? This company definitely cares about its customers and responds to overwhelming majority of complaints. Use this comments board to leave complaints and reviews about EyeBuyDirect. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. EyeBuyDirect has been putting a focus on low-cost, high-quality eyewear since 2005. I got my glasses already broken. We’re all about eyewear — but we’re not only about looks. Fortunately, I paid through pay-pal and have filed a claim. High-Quality Prescription Eyeglasses. The arm broke the first week in June. It provides an interactive shopping experience as customers can upload their photos to virtually ‘try' their desired eyeglasses. A few months ago, I dropped those glasses on the carpet and the lens broke! You can call Eyebuydirect at toll free number, write an email, fill out a contact form on their website www.eyebuydirect.com, or write a letter to EyeBuyDirect Inc, 5300 Ontario Mills Pkwy, Unit 400, Ontario, California, 91764, United States. All rights reserved. Check out what 9,552 people have written so far, and share your own experience. Love this site and the products! I purchased a pair of glasses here last year and I was very pleased since the glasses only cost $80 compared to $340 for the same pair at WalMart Optical. Customers say that the company provides a large … I still could not a see a thing!! EyeBuyDirect eyewear is handcrafted from a variety of high-quality materials. I emailed several times to check the status of these since I had no glasses, but my emails went unanswered. Well, I really needed those glasses so I paid. I purchased a pair of glasses in March, I received the in April. Buying prescription eyeglasses can be an intimidating process. I love eyebuydirect. I have ordered a pair of glasses from www.eyebuydirect.com and they came with an absolutely wrong lenses. We’re all about eyewear — but we’re not only about looks. I purchased eyeglasses from EyeBuyDirect in January, 2011. Do you agree with Eyebuydirect’s star rating? EyeBuyDirect Inc. | 5,445 followers on LinkedIn. I contacted EyeBuyDirect again and sent them a couple of pictures but they simply did not care. Bunch of [censored]s!!! Expert examination of the lens showed that it was an acrylic and not polycarbonate. I took them in and had them tightenened. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Then they told me for an additional $49.95 + shipping and handling they would do a one time replacement! Let us know how to help. Required major surgery to my face to remove the lodged pieces and repair the muscle and nerve damage below the eye. EyeBuyDirect, Pasadena, California. I will not buy glasses from this website ever again. Why are your employees who collect the orders are so inattentive? Do you think we sent you our prescription for fun or what? Do you agree with Eyebuydirect’s star rating? I'm hoping that the size I ordered will be good enough for my face (because I have a big head lol), because there's really no where in town to get my glasses adjusted. 1‰5#´T»þÌô‚Y€ ¸ßäŽåñKë!nÊ8 m%|¡©Ž)ÇUÝØ ä Dü–ƒr6¢~CÇ$¯‹«Ð«qü§Ž°àjF‰©&S@ÊéÞµ¦QMӐ”7™¢h¢"!ôѵ9b¶[Íþ ýkw{Ýa³Uː{ñ©Ø™X!_ í I fell and one of the lenses shattered. They said they guarantee I'll be satisfied. Useful. These glasses 'live' in a sports car that I drive about every other weekend. 504K likes. | Read 61-80 Reviews out of 4,432 EyeBuyDirect Credits and replacements are nonrefundable. 437K likes. No words can describe how angry I was when I received my glasses and found out that EyeBuyDirect did nothing at all! Why on earth would I want to actually pay more money for what I had already paid for that fell apart!?!?! I began my purchase on 03/03/11, eyebuydirect was offering buy 1 get 1 free. And now you refused to refund? Called them and demanded a full refund and they refused and hung up! This is my second pair from EBD. Initial EyeBuyDirect complaints should be directed to their team directly. 511K likes. Cheap product, poor customer service! 2. They did not have the frame anymore for the replace and I still had ended up paying $35.00 for the replacement pair. The glasses I recieved were very prettybut not made very durable. On day 32 of having them they literally fell off my face. Eye buy direct took my money and didn't send glasses at all. I sent you all of the information!!! EyeBuyDirect, Pasadena, California. Turns out they were not. Discuss the issues you have had with EyeBuyDirect and work with their customer service team to find a resolution. The selection was nice though, and I liked the quiz to help find what glasses would best suit my face. I have had three pairs of glasses and they have seen harder times. It means (if you didn't know) we want o get the right lenses, and what I got yesterday was terrible. AT least you got them, even though they were useless. 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